At Digi Comm Enterprises, LLC (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including internet service, business phone service, and / or managed IT services, whether you are a residential or business customer. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following types of information:
• Personal Information: This may include your name, address, phone number, email address, payment information, and other identifying
details necessary to provide our services to you.
• Account Information: This includes your account number, customer service records, service usage history, billing information, and
any communication related to your service.
• Usage Data: We may collect data about how you use our services, including browsing activity, bandwidth usage, device information,
IP address, and other technical data related to your internet or phone service.
• Service Data: For managed IT services, we may collect information about your business systems, applications, and networks to provide
support and maintenance.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To Provide and Improve Services: We use your information to deliver internet, phone, and managed IT services to you, including
customer support, troubleshooting, and service customization.
• Billing and Payments: We use your billing information to process payments, issue invoices, and manage your account.
• Communication: We may use your contact details to communicate with you about your account, service updates, offers, and customer service
inquiries. You may opt out of marketing communications at any time.
• Security and Fraud Prevention: Your information helps us monitor and secure our network and services to prevent fraud, unauthorized
access, and cyber threats.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
• Service Providers: We may share your information with third-party vendors or contractors who assist in providing our services, such as
billing, technical support, or network management. These parties are obligated to protect your data and use it only for the purposes of providing
services to us.
• Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of
the transaction.
• Legal and Regulatory Compliance: We may disclose your information if required by law, court order, or government request, or if we believe
disclosure is necessary to protect our rights, comply with a legal process, or ensure the safety of our users or the public.
• Aggregated and Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you personally for business
analysis or marketing purposes.
4. Data Security
We use commercially reasonable safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes physical, electronic, and administrative safeguards to protect the security of your data. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Choices and Rights
• Access and Update Information: You have the right to access and update your personal information. If you need to correct or modify your
information, please contact our customer service team.
• Opt-out of Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions
in our emails or contacting customer support.
• Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or
as required by law.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience with our website and services. Cookies are small data files stored on your device that help us understand how you interact with our website, improve your user experience, and provide personalized content and advertising. You can modify your browser settings to refuse cookies, but some features of our services may not function properly without them.
7. Third-Party Websites and Services
Our website and services may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of third-party sites.
8. Children’s Privacy
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
9. International Data Transfers
If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to the transfer of your information to the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our practices, or your personal information, please contact us at:
Digi Comm Enterprises, LLC
412 S Broadway, Tyler, TX 75702
903-581-6500
support@dctexas.net